Return & Refund Policy
At Modamecca, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
Customers can request a return within 3 days of receiving the product.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition as delivered.
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The product must be returned with original packaging, tags, and accessories.
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A valid order confirmation or proof of purchase is required.
2. Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse, improper handling, or customer negligence
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Customized or made-to-order products
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Items returned without original packaging or tags
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Products purchased during clearance sales, special offers, or promotional discounts
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Used, washed, or altered products
3. Refund Policy
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund request.
If approved:
Please note that bank or payment gateway processing times may vary.
4. Replacement Policy
If you receive a damaged, defective, or incorrect product, you may request:
Customers are requested to share product images/video proof within 48 hours of delivery for faster resolution.
5. Shipping Charges
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Shipping charges are non-refundable unless the return is due to our mistake, such as a wrong or damaged product.
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Return shipping costs may be borne by the customer unless stated otherwise.
6. Order Cancellation
Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation requests will not be accepted.
7. Contact Us
For return, refund, or cancellation requests, please contact us:
Email: modamecca.help@gmail.com
Website: www.modamecca.com
We aim to respond to all queries within 24–48 business hours.
